Spotlight on Sprout Social

Feb 18, 2021

Last year, we announced a new groundbreaking industry first with the launch of the HelpHandles™ Social CX Software Index.

The new HelpHandles™ Social CX Software Index is especially unique as Social CX software providers listed on are indexed purely on the real time performance data of the brands they work in collaboration with to efficiently manage the flow of conversations with customers over social media messaging channels.

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Introducing the HelpHandles™ Social CX Software Index

Apr 1, 2020

Today, i’m pleased to announce a new groundbreaking industry first with the launch of the HelpHandles™ Social CX Software Index.

Since the emergence of COVID-19 just 8 weeks ago, the world has been readjusting to a new normal. A normal that has seen traditional forms of communication being pushed to its limit and brands being forced to accelerate their own digital transformations to better communicate with customers and employees alike.

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How the UK’s Airline Carriers Delivered Support During the Gatwick Drone Crisis

Feb 7, 2019

London Gatwick Airport is the second busiest airport in the world to operate only one runway with a total passenger use 45.6 million. It is also the second-busiest airport by total passenger traffic in the U.K. after Heathrow, and is the base for popular scheduled U.K. airlines; British Airways, Virgin Atlantic, low-cost carrier easyJet and charter operators such as Thomas Cook Airlines.

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How the UK’s ‘Big Four’ Supermarkets Perform for Customer Service on Twitter

May 9, 2018

The UK’s grocery market is fiercely competitive. The recently proposed merger between the UK’s largest supermarkets Sainsbury’s and Asda would create a supermarket giant that would rival the current market leader Tesco’s Plc by market share whilst competing against increasing pressure from the fast growing discounters Lidl and Aldi, and the continued global dominance and digital innovation from the mighty Amazon Inc.

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