How the UK’s Digital Challenger Banks Perform for Customer Service on Twitter
Since the global financial crisis 10 years ago, the banking sector has suffered a complete breakdown in its relationships with the public.
Banking, Trust and Transparency with Bian Salins, Head of Social Media at TSB Bank
Since the global financial crisis of 2007–2008, banks have been largely focused on regaining public trust and confidence in the financial system, while more recently a number of challenger banks and fintech startups have risen from the ashes focused on providing more convenient and consumer friendly digital products and services.